NHS Greater Glasgow and Clyde is committed to providing equal access to healthcare for all service users, as outlined in its Tackling Inequalities Policy. Lets us know if you have had any problems with communication during your appointment or treatment.If you are late the next patient might miss their appointment or not get the help they need

Another patient somewhere else might need the interpreter.

Be sure to tell us if you will be late for your appointment or treatment.

If you do not tells us you might stop another patient getting the help they need

Be sure to let us know if you will not be coming for your appointment or treatment.

You may need a friend or relative who speaks English to tell us this the first time you need an interpreter

If you are coming into hospital contact the ward or department to let them know you need an interpreter as soon as you receive your hospital appointment.

This should be as soon as you make an appointment with your GP. We do not allow children to act as interpreters during your treatment or appointments.Ī member staff from the Practice or the hospital department dealing with your treatment or appointment will arrange the interpreter. To make sure we can support you effectively we need you do certain things. So, let us know you need this help as soon as possible. Let the staff and interpreter know when you have finished the conversation. Tell the interpreter your name and the telephone number you want to call, for example 111 (NHS Inform) If you require a specific sex of interpreter, select this from the gender box

You will only need to log in once - not every time you need an interpreter Log in using the email address, which is How to make a call using the Interpreter Appĭownload the Capita LiveLINK Client App free from your app store The interpreter will speak to the staff first in English to let them know you are calling and then tell you to go ahead with your conversation Tell the interpreter your name and the telephone number you want to call, for example 111 (NHS 24)

You will be connected to an interpreter in as little as 15 seconds

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